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Support
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Common problem

1.Is your company a manufacturer or a trading company?
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A: Zhengzhou Xinxing Toys Co., Ltd. is a professional manufacturer of children's growth toys and also possesses export trading capabilities. The company focuses on the research and development and production of high-quality remote-controlled toys, educational building blocks, and outdoor beach toys, strictly adhering to EU CE certification and international toy safety standards to ensure product safety and reliability. Through its proprietary processes and rigorous quality control, the company supplies innovative and safe children's toys to the global market, especially the European market, and is committed to supporting its partners with manufacturing strength and professional services to achieve mutual growth.
2.Are the materials used in your company's products safe for children's health? Do they comply with international safety regulations?
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A: NovaPlay remote-controlled desktop cars are made with non-toxic, food-grade materials and have passed EU CE certification, fully complying with international toy safety standards. Our product designs prioritize child safety, using environmentally friendly and healthy materials to ensure children are protected from harmful substances during use. We are committed to providing the global market with high-quality, multifunctional, safe, and reliable intelligent educational toys.
3.What are the specific advantages of the NovaPlay USB rechargeable alloy remote control desktop car in terms of material environmental protection and safety?
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A: This product uses high-quality alloy materials combined with non-toxic, environmentally friendly food-grade materials, ensuring both durability and safety. It has passed EU CE certification, strictly adhering to international safety regulations, reflecting Zhengzhou Xinxing Toys Co., Ltd.'s continuous commitment to innovation, safety, and environmental protection, and contributing to a safe and healthy toy-using environment for children.
4.In actual use, are the flight stability and return-to-home function of drones reliable?
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A: Equipped with a built-in intelligent flight control system, it supports one-button takeoff and automatic altitude hold, making it easy to operate even for beginners. The automatic return-to-home function when the battery is low is accurate and reliable, preventing loss and improving safety and user experience. Years of export experience from Zhengzhou Xinxing Toys have proven its performance stability, making it a trustworthy choice.
5.Is the charging method for this drone safe? Is it child-friendly?
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A: Featuring a standard USB charging design, it supports charging from ordinary power banks or computer ports, eliminating the risk of overheating and meeting EU CE safety certification. Low-voltage output and automatic power-off protection mechanisms ensure stable and reliable operation. Optimized for child-friendly environments, it provides peace of mind for parents and children.
6.How do the NovaPlay Smart Mini Flying Bird drone perform in terms of remote control distance and battery life?
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A: This product boasts a remote control distance of up to 30 meters, meeting the needs of both indoor and safe outdoor use. Equipped with a high-capacity lithium battery, it allows for 8-10 minutes of flight time on a single charge, ensuring a smooth entertainment experience for children. Charging is via USB fast charging, ensuring safety and convenience, making it suitable for long-term use in home and educational settings.
1. Product Quality Assurance: All products strictly comply with EU CE and international safety standards to ensure high quality and safety performance.
2. User privacy protection: We promise to protect customer information security in accordance with the law and will not disclose it to any third party without authorization.
3. After-sales service commitment: We will continue to provide professional after-sales support to ensure customer satisfaction and effective problem resolution.
4. Legal Compliance Statement: The company operates in strict accordance with relevant laws and regulations to ensure that its business activities are legal and compliant.
5. Revision and Update of Terms: The terms will be adjusted in a timely manner according to the actual situation, and customers will be notified promptly.
6. Dispute Resolution: The parties shall resolve any disputes amicably through negotiation, and if necessary, file a lawsuit in the court at the place where the contract was signed.
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Terms and Conditions
1. All products comply with EU CE certification standards and international toy safety regulations to ensure safe use.
2. During the warranty period, any malfunctions caused by manufacturing defects will be repaired or have parts replaced free of charge.
3. Customer feedback will be incorporated into the product improvement process to continuously optimize product quality and user experience.
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After-sales service
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